Genetrade forex bonus

High leverage provided, low deposit required you can read our detailed and unbiased review on genetrade, with both the negative and positive sides of this broker.

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GeneTrade Review - is scam or good forex broker, genetrade forex bonus.

Genetrade review - is genetrade.Com scam or good forex broker?

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Trading accounts and conditions

Trading account	min. Deposit	max. Leverage	spread
micro	$5	1:1000	from 1 pip
standard	$5	1:1000	from 1 pip

A forex broker registered offshore (belize), genetrade offers its clients two account types. However, as you can see from the table above, there are no major differences between them, which defies their purpose.

You can read our detailed and unbiased review on genetrade, with both the negative and positive sides of this broker.

Genetrade advantages

Genetrade uses the most popular forex trading platform, the metatrader4 (MT4). In our opinion, this is the strongest advantage of this broker, because most traders know well the MT4 and enjoy using it. This piece of trading software has proved to be reliable and user-friendly over the years, so even beginner traders can easily make their way around it.

Besides, the MT4 is famous for its top-notch charting and expert advisors, used for automated trading.

High leverage provided, low deposit required

One can open an account with genetrade by depositing just $5 bucks, which is a symbolically low amount . Besides, leverage up to 1:1000 will suite even the most aggressive trading styles, but keep in mind that levels that high bring along substantial risk.

Many jurisdictions set limitations on leverage, which are considerably lower, for instance 1:50 in USA and 1:30 across europe. The reason for this is that trading on margin involves a risk of heavy losses, exceeding the initial investments and that is why traders should exercise caution.

Genetrade disadvantages

According to the information on its website, genetrade is a registered trademark of genius trading LTD., a company licensed by the belize’s international financial services commission (IFSC) to provide trading in securities services. The same company operates FX arena, a provider of trading contests.

The IFSC requires licensed entities to keep a minimum operating capital of $500,000, keeps a register of regulated companies, and issues warnings on a regular basis. Although the licensing regime in belize is better than in the rest of the offshore zones, the oversight of IFSC is still loose.

If you intend to invest a large amount of money, we would advise you to select a forex broker licensed in the UK, or cyprus for instance, where regulation is stricter and there are compensation schemes, which will protect your money in the event that your broker is at default.

A test-drive of the broker’s platform is a great advantage and shows that the intermediary is transparent with its trading conditions and pricing. So, the fact that genetrade does not offer free demo accounts is definitely a red flag.

We had to register a live account in order to sneak-peak into genetrade’s MT4. What we saw was EUR/USD spread floating around 1.6 pips, which is actually slightly above the average in the industry.

Genetrade’s MT4. Click on the image to zoom in.

The majority of forex brokers, including many reliable and licensed ones, offer spread within the range of 1.0 – 1.5 pips on EUR/USD.

Conclusion

Genetrade’s offer lacks in several ways: first of all, there seems to be no difference whatsoever between the two trading accounts it offers. Second, we couldn’t register a demo account. And third, the spreads of the broker turned out to be a bit high. Nevertheless, our main concern with regards to genetrade is the loose regulation.

In case you’d like to trade with the ease of mind that your broker is reliable and your money are safe, check out the link below.

Let’s sum up our review on genetrade in a few words:

Pros	cons
supports the MT4	registered offshore
high leverage, low initial deposit	no demo accounts
spreads not that good

Latest news about genetrade

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Genetrade – $50 no deposit bonus

Genetrade

Promotion name: $50 no deposit bonus

How to get:
1. Open a new real account.
2. Validate your account.

Withdrawal requirements:
you cannot withdraw the bonus, but you can withdraw profits at any time.

More information:
the promotion is available only to new registered clients.

Information about the broker:
genetrade is a broker form belize.

Promotion valid: the promotion is over.

Do you recommend this promotion?

What’s new?

Fxcess – $45 no deposit bonus

Fxgiants – $45 no deposit bonus

PPM prime – $40 no deposit bonus

GOFX – trading bonus 30$

Easymarkets – up to 50% bonus

32 COMMENTS

F*** this broker just said the bonus ended

I received my withdrawal $54.34 in my skrill account. Thanks for genetrade. Info: duaisrar@gmail.Com

I would like to receive bonus

Scaammmmmm shit all reviews are lies

NO DEPOSIT BONUS FINISHED

I received my withdrawal today.

Initially, they cancelled my withdraw and requested an additional proof of residency because they dont accept online bank statements, so I sent them a photo of my phone bill and it was fine. Once that was accepted, I made a new request, and received the money in about 4 hours.

Sole how long for registration takes place

But maximum withwdral 200$ how can u withwdral 400 bro can u explain

Where did you see maximum $200??

There are new condition please review the bonus conditional.

Is ANY ONE GET THE MONEY WITHDRAW PLEASE CONFIRM IT. I ASKED FOR THE PROFITS 3 DAYS AGO BUT TILL NOW I DID NOT GET ANY THING§§§§.

Anyone get the withdraw?

Waiting for a withdraw up to now

I have requested withdrawl 2 days ago but still funds not received. Any one got withdrawl??

That nigga you mean you have got withdrawl from bonus usd.

Did you withdrew your profits….I have tried mine but they are not even responding via emails

@that nigga. Hi did u get your withdraw

Anyone who did got the bonus withdrawal

I got my 50$ bonus after verification

Hello…pls how long did it take to verify your account

These ones are a waste of time, i cant even login to my profile. Imaging what will heppen onces money is involved

Anyone withdraw profite from this broker ?

How do we access their server guys ??

Mt 4 server name is… genius trading

No contact with this broker , after sign up .. No bonus. Scam

I got 150$ no deposit bonus

How? Did they resppond to any of their contacts, cause none of them seem to be attended/

Genetrade review

Genetrade is an offshore broker located and regulated in belize. As one of the attractive solutions for broker companies that seek an easy entry and regulation, belize regulatory authority – international financial services commission (IFSC) has a sound name but not much to offer in terms of client protection. Genetrade is one such brand under genius trading LTD company, using its own payment processing company in cyprus. Owning such a company makes easier approvals for VISA and mastercard transactions.

Genetrade has a good and polished website where information is structured and covers important topics for investors. Although, a lot of redundant, empty marketing words are used, common for brokers that just fill the page without any argumentable, defined content. Genetrade highlights the high leverage level and bonus promotion, one of the two most effective lead collectors for offshore brokers. Still, this can be understandable considering genetrade needs some popularity. This review will evaluate whats great about this broker as many that try to break through the competition offer good value for money.

Account types

From the moment you open the account types page, genetrade wants to point to benefits traders will have. Transparency, fast executions without re-quotes, no dealing desk, metatrader 4 platform, global customer support, and account manager. This is what most traders want to hear, we will test these claims in the next sections. Account types are limited to two, and they differ by lot trading sizes, and that’s all.

Micro account allows trading in 0.01 lots or micro-lots, while standard account contract size is 100.000 units or one lot. Available base currencies for both account types are USD, EUR, GBP, JPY, HUF, PLN, and ZAR. Furthermore, accounts are commission-free, have low spreads, and swap-free for islamic clients. Genetrade does not restrict trading styles such as scalping, hedging, or news trading. Overall, great offer without many account types with different packages and scaling deposit levels which is common with other brokers.

Platforms

Genetrade is focused only on the metatrader 4 platform. MT4 is available as a direct web browser version without any installation which looks like the ordinary desktop MT4 variant. Mobile versions are supported for andriod and ios and desktop for PC and mac. Once launched, the MT4 platform will log in with blazing speed. The communication lag to the server was a very fast 40ms on average.

Everything is set to default except the one-click trading buttons are turned on. The execution times are averaging a bit above 100ms which is very good compared to other brokers. Traders will have the latest version of the platform that feels really responsive to genetrade’s servers. The margin levels will not reflect the leverage you have selected during the registration so traders will have to remember what is set during the sign-up process or calculate manually. MT4 is the standard among brokers and actually trading quality depends on how good is the broker network connection.

Genetrade has one more web platform, sirix this platform has a social module integrated and is shown on the right side as a social feed of other traders. This way clients that do not have any skills can copy the trades of others, follow them and analyze them to develop their ideas. This platform is available for real accounts.

Leverage

One of the selling points of genetrade is the leverage up to 1:1000. This is available for both account types and all assets. This also means gold leverage is up to 1:1000, which is rare to see in the industry. This kind of leverage cannot be allowed within regulated brokers in the EU or USA and can be attractive to some high-risk traders. It is not obligatory to use this leverage, clients can change it to lower values.

Trade sizes

Trade sizes are divided by the two account types, standard and micro. The minimal trading volume is 0.01 lots for the micro as the name suggests. Volume steps are also in 0.01 lots giving traders to employ low risk, precision scale in and out strategies. The maximum volume for one trade is 50 lots. The standard account has the minimum volume set to 1 lot and apparently is catered for bigger deposits. Combining this with high leverage also opens the trading field for a lower deposit, high-risk traders.

Trading costs

Genetrade does not charge commissions for any of the account types. Trading costs in terms of swaps for non-islamic accounts are under normal levels. Not all swaps are negative, for EUR/USD the swap is +2.19 and –9.21 points for a long position. Gold has -10.14 long and -0.42 short position swap, although the majority of forex pairs have a negative swap. Genetrade is very transparent for fees and trading costs and presents all instrument swap table. We have checked the accuracy and found out the table is not updated to the levels in the MT4 platform. After 100 days of trading inactivity, the client’s account will be regarded as dormant and a $10 fee will be charged every month.

Assets

Probably one of the weakest points of genetrade is the assets offer range. This is forex focused broker, there are no commodities, shares, indices or crypto. Precious metals are limited to two, spot gold and silver. A total of 57 currency pairs reveals that at least the forex category is fully developed. Apart from the major pairs, there is a fair number of exotic pairs. Traders can find USD/RUB, USD/PLN, USD/HUF, USD/HKD, USD/HKD, USD/ZAR, USD/CNY, USD/TRY and scandinavian currencies under US dollar-denominated exotics.

Furthermore, the options are extended with the EUR denominated combinations and also some with GBP. Certainly, forex traders do not need to look elsewhere.
If you stumble under the indicies category on the genetrade website, you may see that it is available, in practice it is not yet introduced. The genetrade staff informed us that they plan to expand soon.

Spreads

When brokers promote variable spreads from 1 pip the statement will hold even if it is 50 pips. Genetrade 1 pip spread was never reached even for the most liquid pair. Although, the EUR/USD pair spread is around 1.7 pips which is acceptable. The spread level for other currencies varies considerably, so, for example, the GBP/JPY has a 4.5 pip spread, AUD/NZD 4.9, EUR/NZD 8.5 pips and the GPB/NZD has a wide 10.8 pips spread in normal conditions. Taking a look back at the “from 1 pip” offer will make traders aware that it is just pure marketing. For the spot gold and silver, the spread is around 4 pips, making it one of the top 50 spreads offered for these assets.

Minimum deposit

Since genetrade is still new and offers basically one account type, it tries to attract new traders to the pool. If low spreads and assets range does not work, the minimum deposit will. For $5 you can apply for a live account for both types, although we are not sure if a $5 deposit is normal for the 1 lot minimal trade standard account sets.

Deposit methods & costs

The payment options for withdrawal and deposit vary from area to area. Clients can see the options once they login to the members area. Globally, genetrades will accept deposits from bank wires, credit /debit cards, skrill, paytrust, bitwallet, and netteler. There are no fees for any deposit method except for skrill charged 2% of the deposit amount.

Withdrawal methods & costs

The minimum withdrawal is $10, no fees are charged by the genetrade. When clients request multiple withdrawals is a short time, genetrade will process it as one to minimize the transaction costs. In the terms and conditions document, there is a statement that enables genetrade to impose fees and limits to their system at any time. The support staff told us that this case has never happened, probably it is set there for future changes or just as a legal safety.

Withdrawal processing & wait time

Processing time is usually instant, for bank wires it depends on the client’s bank and will take between 3-5 days. Genetrade will process the request in a few hours. Interestingly, if the client has used the credit/debit card for deposit, any profits made will be sent by bank wire, but also a client can choose his e-wallet. Most brokers will only use the bank wire method for profits. Withdrawals are possible even when the markets are closed.

Bonuses & promotions

Genetrade has a very interesting bonus that is not based on the trading volume. A simple idea, 50% deposit bonus up to $5,000 will be credited without any deposit minimums. After a withdrawal request, the bonus will be canceled and any profits gained are available for withdrawal too. This kind of bonus is additional equity that enables bigger positions and potentially a bigger share of profits. What is great about this bonus is that there are no special conditions or funds lockup. For the broker, it affects the number of withdrawal requests as traders want to utilize the bonus funds as long as possible.

Educational & trading tools

Apart from the mentioned sirix social trading platform, genetrade has no educational material available. Also no news or analysis section. Genetrade probably does not see immediate value from this and want to keep focused on assets expansion.

VPS service is available for free. This feature is online 24/7 but has certain requirements. Traders need to maintain at least $5000 equity and trade at least 5 lots per month. This is valid for all client’s accounts cumulatively. Even if you do not qualify for free VPS, it is still available for $28 per month.

Customer service

Genetrade support is available, although not 24/5 as described. The chat was not always available, and when it was there was no waiting queue. Support representatives act politely and give relevant answers to our questions, still, there is a room for improvement to give better answers. Genetrade is also reachable via email but we did not find a phone line that is stated on the web site. Overall, the support this broker provides is better than average.

Demo account

The demo registration process is easy after filling the email and other details. To our surprise, genetrade had internal server errors that blocked us to make one. Only the real account worked. We have approached the support with the issue just to receive a reply to try again later. We are unsure if this is just a mechanic to open a real account instead since it just requires $5.

The demo is not time-limited if traders are active. After 90 days of inactivity it will be closed automatically, but another one is always possible. You can maintain up to 5 demo accounts at one time.

Countries accepted

Genetrade does not have a long list of banned countries. Full information on this is not disclosed on the website or the legal documents. The list we got is from their support: united states, north korea, syria, sudan, cuba, iran, belize, burundi, iraq, and mali.
Interestingly, japan is not on the list, and as we are told, clients form japan are genetrade’s target group. This is further confirmed by the japanese version of their web site.

Conclusion

Genetrade is an ECN STP model broker that utilizes the regulatory liberty to provide high leverage, better deposit/withdrawals, account types conditions, bonus model and wider global client coverage. As a new broker, it does not have a large client pool and the situation may change as it gets bigger. Traders will not enjoy tight security but will have more freedom, both for trading and off trading. The main drawback, for now, could be the lack of other trading instruments categories.

Looking at the benchmark sites, this broker does not have notable reviews except the one about the possible fake arbitrage trading foul that genetrade does not allow. Genetrade is a good example of how bonuses could be made to benefit both the trader and the broker without complex, unethical rules. Furthermore, trying out this broker service is affordable considering the low deposit requirements. In the long term, traders will need to understand the risk of a growing and changing broker such as genetrade to the extent that conditions offered now might quickly change tomorrow.

Genetrade review

Account types

Platforms

Leverage

Trade sizes

Trading costs

Assets

Spreads

Minimum deposit

Deposit methods & costs

Withdrawal methods & costs

Withdrawal processing & wait time

Bonuses & promotions

Educational & trading tools

Customer service

Demo account

Countries accepted

Conclusion

Genetrade – 50% deposit bonus

Genetrade

Promotion name: 50% deposit bonus up to $5,000

Minimum deposit required: $5 (account minimum deposit)

Maximum amount of bonus: $5 000

Withdrawal requirements:
all profits generated from the bonus are withdrawable. The bonus itself will not be able to be withdrawn.

More information:
the bonus is available for micro and standard accounts.
The bonus will be automatically credited to your account.

Information about the broker:
genetrade is a forex broker from belize.

Promotion valid: until cancellation.

Do you recommend this promotion?

What’s new?

Fxcess – $45 no deposit bonus

Fxgiants – $45 no deposit bonus

PPM prime – $40 no deposit bonus

GOFX – trading bonus 30$

Easymarkets – up to 50% bonus

�� genetrade | $50 no-deposit bonus

Latest promotions:

Extra promotions:

King K

Greetings genetrade is your bonus has expired or what?

Zolani

How do you claim the $50 bonus after validation?

Qwerty

After registration and verification they send a message saying promotion expired. Stop waiting your time

Fernando

Forget . After I made the registration, they put a notice that the promotion has expired! :(

Fernando

Esqueçam. Depois que fiz o cadastro, colocaram um aviso que a promoção expirou! :(

My accompt was verified after 40 hours but i didn't receive the 50$ bonus

Nathan

I registered with genetrade and verified my account, but I didn't receive the $50 bonus! Help please?

NO DEPOSIT BONUS FINISHED

David

How do i claim the bonus my account has been validated their support team is very slow

Sokdi malaysia

Good broker. I withdraw 934 usd by neteller. It done.. Tqvm.. Love it.

Ghost

Malek

Good broker. Pay me neteller

Ghost

Hi ,
last week I could not close my position and show trade is disabled in met4 ,
i send mail but not answer

Pipseeker

They paid me! I was wrong to accuse them of not paying, but it was my stupid overreaction.
Please understand this:
1. They're new, and have lots of work with (maybe) a lot of clients.
2. They might delay, BUT THEY WILL PAY YOU!
3. THEY ARE VERY LEGIT

If you need screenshots, I will send you via email.

NOTE: I know most of the above people posted, saying they weren't paid due to their slow response to emails or slow processing time. Kindly, when you get paid, update that they paid you, so that the right info is shared.

Like I said, I'm not working for them, and I can show you my statements and payment through skrill.

Get the bonus and trade in peace. They're good, just slow. Which is okay, since they're just starting out.

Got the bonus last week traded and made good profits, requested withdrawal yesterday morning and by evening had received my funds in my skrill account. Of coz they quite slow in response but I say they legit open an account with them. #proudcustomer

�� genetrade | $50 no-deposit bonus

Latest promotions:

Extra promotions:

Pipseeker

I received $50, then another $50 as bonus. Then one $50 was deducted.

Traded 2 lots and contacted them for withdrawal. No one has ever responded. It's now 5 days.

Well, good thing, they're regulated by the IFSC. Go file a report with them if they don't pay you by february 8th. Let's all gather here and report them of friday the 8th of february 2018. The link is https://www.Ifsc.Gov.Bz/licensed-service-providers/list-f/

However, make sure you trade 2 lots and all trades last over 5 minutes.

Kachinna

I made profit and requests $120 via neteller and was paid after 72 hours. Good

Nitto

After i cheak in duedil this is closed company

I did get the bonus and do a withdraw the withdraw suppost to take 24hrs but ita been 75hrs now im still waiting on the withdraw

Trader X

Everything seemd fine in the begining. Verified the account, got the bonus, made some profit. Even support answered for some of questions(slowly but they did). After a week of trading i requested a withdraw(skrill) of 160USD(6 days ago + 2 days weekend) . I recived an automated email after a withdraw(your request is beeing prosessed may take 24-48 hours etc. ) since then nothing happend did not recived the money . Support did not responded to my emails

Abrich

Genetrade is not a scam. I made a withdrawal request on 31/01/2019 via skrill and I received all my profits on 03/02/2019.

Forexmalldotnet

I made $270 and withdraw it after deposit $5 via visa. 3 days ago and still waiting for the promise they made in my bank account..Still waiting

Hesham adel

Its scam i make profit 250 i did not get even 100 doller it is aaaaaaaaaaaaaaaaaaaaaaaaaaaack scam

Zaki malik

Petr ; show us screenshot if you really withdrawal your profite from this broker

Conditions to withdraw:
trade a cumulative minimum of 2 lots.
All trades should be opened for more than 5 minutes.

It's scam I made 250$ profit and made withdrawal request but not received it

Iambodybeautiful.

Everything seems fine to me. Even though the verification took 3 - 4 days for them to verify, but yeah worth the wait. Another thing is that the customer service did reply my email. Well, slow respond from them but hey, they aren't super human though. What were you guys thinking. Lol. I didn't expect anything from them in a first place. But guess what, they were quite responsive. (their live chat weren't available most of the time but who cares. They did their job very well and that is a plus.) towards my understanding that maybe, just maybe, that this broker is probably new I think (I don't know. Maybe.) so maybe that is the reason why it may took them a little while for them to respond and cooperate with customers. (huge number of customer, obviously. If I were in their shoe, I would also probably ignore those idiot customer who ask nonsense question as well. LOL!)

So yeah, anyway. I received $50 bonus FYI. Yay! & I have no doubt with them regarding on the withdrawal in a future. Because I know I have faith and patience with myself. With these two things applied, everything just works fine for me. And for those of you who were complaining s**t, sorry to hear y'all. Maybe some of you were just simply being treated by them like how you treated them maybe? Opps. :)

Ciao traders. And good luck and be kind to yourself and others as well. ;)

Sijo mathew

I just now opened the account and tried to contact them but no response. And also I didn't find the server in metatrader4. Can anyone tell me the server name. Geniustrading-live is not working

Hello.. Im newbie trader ..
Can i know how to claim this bonus ?
I just made account and sent my document , and nobody
reply my message. And i didn't find a site to claim this "no deposit bonus".
Thank's anyway..

Genetrade forex bonus

Deposit bonus – A bonus on funding a live account. The bonus credited on percentage of the deposit amount.

No deposit bonus – free bonus on account registration for the new clients to trade live without any risk.

Tradable bonus: A deposit bonus that can be lost and traded as the part of your trading equity.

Volume bonus – most common type of deposit bonus, it allows you to increase your trading volume. Often the bonus can be cashed on trading lot requirement.

Forex gift – A gift for the clients for completing certain requirements, everything from bonus to latest gadget

Freebies – free stuff by forex brokers like ebook, courses, trading materials etc.

Rebate – cash-back withdrawable bonus on each lot traded.

Demo contest – contests held on demo account, win cash/tradable money with no-risk involve!

Live contest – contest held on live account, deposit requires. Win bigger cash/prizes.

Refer – a-friend– refer your friend to your broker, when your friend deposit you will get a special bonus

Free signals – get free trading signals from the broker.

Free VPS – get access to an optimized forex virtual private server for free on maintaining a certain amount of trading balance.

Binary options – binary bets trading on forex instruments

Forum posting: get a small trading bonus for each of your post in forms.

3 affiliate IB: receive a commission from your fellow traders, specially design for the marketers.

Draw bonus: the winners chosen by a draw

Seminars webinars: find the schedule to participate in the online/offline events.

Expos events: inviting to attend the forex events & expos globally.

Genetrade.Com review

Genetrade is a forex broker. Gene trade offers the MT4, MT4 mobile and web trader forex trading top platform. Genetrade.Com offers over 55 forex currency pairs, cfds, equity indices, gold and silver for your personal investment and trading options.

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Traders reviews

I opened an account with genetrade sometime in january and since then I have been trading with them using their $50 welcome bonus since I couldn't find a demo account in their members area. After I took some few trades with them and had ups and downs I lost the money down to $17 I took a break and because I was enjoying trading with them I decided to open another real account with them and invested my real money with them had learnt from my mistakes and I started trading with risk management. My investments wasn't that much because of my financial problems it was only $25 with the help of their 50% deposit bonus they gave me a credit of $12.50 and that helped my equity I really appreciate that.

As I am not working anymore I dedicated all the time I had and focus on my trading account I boosted my account to $558 I was so happy and excited that am building something. Out of excitement I requested a withdrawal of $200 as I wanted to start experiencing how their withdrawal procedure are handled. After requesting the withdrawal the $200 was taken out of my account so I waited for approval. Days are not the same in trading so I lost $214 the following week and account dropped to $134 I stopped trading and I decided to just wait for the withdrawal first.

About 2 days later I received an email from genetrade saying "dear client,

Upon review of your account by the compliance department, your account has been placed under investigation.

During this period you will not be able to trade as your trading account has been put in read-only mode. Any withdrawal request you have pending will be cancelled and the amount you requested will be returned back to your trading account.

We kindly ask you to be patient until the investigation has completed, which should normally not take more than 7 working days.

Please let us know if we can be of any assistance in the meantime, however kindly note that we cannot give any further information regarding the investigation until it is resolved.

According to me I thought maybe this is how they do things so so I emailed them back with my current contact number incase there is anything that they would like to discuss with me. I waited for 5 days only to receive another email from them saying

Upon further investigation of your trading activity by the compliance department, it has been concluded that you have undertaken unlawful trading techniques in an attempt to secure arbitrage profits. This is a direct violation of paragraph 8 and paragraph 9 of our terms & conditions, amongst others.

As such, we have been forced to close your account. Any deposits in your trading account will be refunded, any withdrawal requests will be cancelled, and any profit or loss on your account will be nullified. This decision is final and irrevocable."

From this time the $200 that I had requested to withdraw was sent back to my account and account was closed my initial deposit I never got it I asked the help desk and they said I should contact their compliance team regards to my funds it's been 5 trading days since I emailed the compliance team and I haven't heard anything from them. I asked which T's and C's did I broke and I even took screen shots of what paragraph 8 and 9 says there's nothing that I did that was mentioned there instead the response I received from them was

As mentioned in the email you have received, our compliance department has concluded that you have undertaken unlawful trading techniques. As such, any profit or loss on your account from such trading will be nullified.